❓FAQ
❓ FAQ
Frequently Asked Questions
💌 How Can I Contact You?
The best way to contact us is directly through the chat section on the main homepage of our website. Messages come straight through to us and this is often the quickest way to get a response.
The chat also includes helpful information and quick links that can point you in the right direction for common questions and order information.
You can also contact us using the email addresses provided throughout the website or through our Contact section. These are regularly monitored and are ideal for order queries, product questions or general support.
You’re welcome to message us through social media too, but these platforms aren’t checked as frequently. For anything important or time-sensitive, we recommend using the website chat or email.
📿 What Types of Jewellery Do You Sell?
At LBH Jewellery — Loved By Hayley, I personally hand-pick a mixture of styles, from affordable fashion jewellery to timeless 925 sterling silver, elegant gold-plated pieces, stainless steel and titanium steel designs.
I’m also continuously growing our range of waterproof, tarnish-resistant and hypoallergenic jewellery, making it easier to find pieces suited to your lifestyle and preferences.
Materials are clearly stated on individual product listings so you always know what you’re purchasing.
💎 Is Your Jewellery Hypoallergenic?
We offer a growing selection of jewellery designed with sensitive skin in mind.
Materials such as sterling silver, stainless steel and titanium steel can be good choices for people looking for jewellery that is less likely to cause irritation. However, everyone's skin and sensitivities are different, and no material can be guaranteed to cause no reaction whatsoever.
The material of each item is clearly stated within its product description, so please check this carefully before ordering.
⚠️ Please note:
LBH Jewellery cannot guarantee that a particular piece will be suitable for every individual skin sensitivity or allergy.
If you have a known or severe allergy, please contact us before ordering and we'll happily help you identify the materials used in any piece you're considering. Ultimately, only you know your own allergies and sensitivities, so the final decision on suitability remains yours.
💎 Will My Jewellery Tarnish?
Over time, most jewellery has the potential to tarnish or change in appearance. How quickly this happens depends on the material, how often it's worn and how it's cared for and stored.
Stainless steel and titanium steel are naturally more resistant than many traditional fashion-jewellery materials, while our growing waterproof and tarnish-resistant ranges are specifically selected for increased durability.
However, no jewellery should be assumed to remain completely unchanged forever.
We recommend storing jewellery in anti-oxidation bags, pouches or jewellery boxes when it's not being worn. Exposure to moisture, humidity, perfumes, lotions, cleaning products, room sprays and even the air itself can affect jewellery over time.
For more information, take a look at our dedicated Jewellery Care section, where you'll find practical advice on different materials and how to keep your pieces looking beautiful for longer. ✨
📌 Where to find them:
On mobile: Tap the three-line menu (☰) in the top corner.
On laptop, tablet or desktop: You'll find them within the navigation menu across the top of the website.
🌏 Do You Ship Across the UK?
Yes! LBH Jewellery currently ships throughout the UK.
Local collection may also be available if you're nearby — where available, you'll see this option during checkout.
International shipping isn't currently available, although it is something I may look into in the future.
📮 How Long Will Delivery Take?
Orders are usually processed and dispatched within 1–3 working days.
Delivery times after dispatch depend on the delivery service selected at checkout, but most UK orders arrive within approximately 2–5 working days after dispatch.
Working days are Monday to Friday and exclude bank holidays.
If you need your jewellery sooner than the delivery options shown at checkout, please contact me before ordering and I'll see whether I can help.
Faster delivery can't always be guaranteed and may involve an additional charge.
🔄 Do You Accept Returns?
Yes. For most eligible online purchases, you have 14 days from receiving your order to let us know that you wish to cancel and return it.
Once you've told us you'd like to return your order, you'll then need to return the item within the applicable return period.
Items should be returned in their original condition and, where applicable, with their original packaging, tags, seals and hygiene protection intact.
Certain products may be excluded from change-of-mind returns where permitted by law. For example, items supplied in sealed packaging for health protection or hygiene reasons may no longer be eligible for a change-of-mind return once that seal has been broken.
This may apply to earrings and other piercing jewellery where hygiene packaging has been opened.
Your statutory rights are not affected. If an item arrives faulty, damaged, incorrect or not as described, please contact us so we can put things right.
🔄 How Do I Request a Return?
Please contact us first at returns@lbhjewellery.com and include:
• Your order number
• The item you'd like to return
• The reason for contacting us
• Photographs where the item is faulty, damaged or incorrect
We'll review your request and provide the relevant return instructions.
Please don't send an item back without contacting us first, as we need to ensure your return is directed and processed correctly.
Where a return is authorised, please package the item securely and return it in accordance with the instructions provided.
Once the returned item has been received and inspected, we'll process any refund due as quickly as possible.
We're always happy to help and will work with you to find the best solution — because we want every customer to have a positive LBH Jewellery experience. 💕
📏 What Sizes Are Your Chains, Bracelets or Rings?
Most of our newer product listings include measurements, lengths or sizing information directly within the description.
Some older listings may not yet contain every measurement, so if you're unsure, simply send us a message through the website chat with the product name or a screenshot and we'll happily check it for you.
Alternatively, email us at sales@lbhjewellery.com.
We also offer a ring sizer through the website to help you find your perfect fit. 💍
💧 Is Your Jewellery Safe for Daily Wear and Water?
This depends entirely on the material.
Traditional fashion jewellery, many gold-plated pieces and sterling silver generally benefit from being kept away from water, perfumes, lotions, cleaning products and similar substances to help preserve their appearance.
Stainless steel, titanium steel and pieces specifically described as waterproof or tarnish-resistant are generally much more resistant to everyday exposure.
Always check the individual product description, as care recommendations can vary between pieces.
You'll also find more detailed guidance in our Jewellery Care section.
🧧 Do You Sell Gift Cards?
Yes! LBH Jewellery digital gift cards are available in different values and are perfect when you're not quite sure what jewellery to choose for someone.
They can be purchased directly through the website and used towards products available at LBH Jewellery.
Digital gift cards can also be printed, so you can pop one inside a card, gift box or create your own presentation for it. 🎁
I hope to introduce physical LBH Jewellery gift cards in the future, but for now our digital option makes gifting quick and easy.
🔎 What's the Best Way to Find What I'm Looking For?
The easiest option is to use the search bar on the website.
Simply type in what you're looking for and matching products will appear.
For example:
Searching “tarnish-free” can help you find pieces from our tarnish-resistant ranges.
Searching “gold-plated necklace” will help narrow your results to relevant gold-plated necklace designs currently available.
You can also browse through our individual collections, including Earrings, Bracelets, Necklaces, Rings, Sterling Silver, New Arrivals and more.
You'll find collections through the main website navigation and featured throughout the homepage.
👉 Tip: If a collection preview doesn't show everything, select “View All” to see the complete collection.
🎁 Do You Offer Gift Wrapping?
Gift wrapping isn't currently available, although it's something I'm looking into for the future.
We do offer gift boxes, subject to availability, which can be purchased through the website for a small additional cost.
Some jewellery already includes a complimentary box, so please check the individual product description before adding an additional one to your order.
📦 Can I Send Jewellery Directly to Someone as a Gift?
Absolutely! 💕
You can send your order directly to somebody else by entering their address as the shipping address during checkout.
If your shipping address is different from your billing details, our system may occasionally flag the order for an additional security check.
For gift orders, you're welcome to send us a quick message through the website chat or email sales@lbhjewellery.com to let us know.
We'll make sure everything looks correct and, where applicable, avoid including unnecessary pricing paperwork inside the parcel so your gift is ready for its recipient.
